Refunds & Cancellation Policy

As a consumer purchasing online, you have the legal right to cancel your order with us. Your right to cancel begins on the date you place your order and ends 14 days from the day after you receive the product.

You need not provide a reason for cancelling your order; however, you must email us at info@garek10.com to cancel your order. Where possible, please include your order number in the correspondence. We will then respond by email to confirm that we have received your notification of cancellation.

In circumstances where you have already received your products. You will be required to package up the item and return it at your own cost. All products must be returned in their original packaging and condition, plus any additional packaging for returns. We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you.

Following receipt of the returned products, we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 10 working days for the refund to show on your bank statement. You will receive a refund for the price paid for the product; you will not receive a refund for the cost of returning the product to us or for the original delivery charges.

You must return the products within 14 days of the cancellation being confirmed. We will provide a return address at the point of cancellation.

If we have not yet dispatched the product before you cancel, then we will process your refund within 14 days of cancellation.

If you only cancel the order in respect of some and not all of the products ordered, then you will not receive a refund in respect of the delivery charges.

Any products which have been customised or printed on demand, eg printed copies of the Garek 10 Standard or Framework, once you have made your purchase, you will not be entitled to a refund if you change your mind. Your other statutory rights to a refund remain available. Should you consider that you do have grounds for a refund or you have any other questions in respect of your order, please email info@garek10.com.

Should the Client change their mind about proceeding with the Agreement within the first 14 days of the Effective Date, the Client shall be released from the Agreement and a refund provided, subject to the following clause:

In the event that one or more coaching sessions have already taken place OR any of the services have already been delivered within the first 14 days following execution of the Agreement, the Client is still entitled to request a refund but the value of the coaching session(s)/services shall be deducted from the amount paid by the Client, along with any reasonable costs which have been incurred by the Service Provider. The value of any sessions which have been provided (or deemed provided due to late cancellation) are valued as per session as outlined in the original Agreement.

There is no obligation on the Service Provider to refund any amounts paid where cancellation requests are made following the 14 day cancellation period.

Should the Client wish to obtain a refund outside of the 14-day cancellation period, they should set out their request in writing and send it to info@garek10.com.

If you ask us to begin work within the 14-day cooling-off period:

• You must give express consent for work to begin.

• If you cancel after work has started, you must pay for the work completed up to the cancellation date.

No refund will be given for work already carried out.

At the point of purchase, you are confirming your express consent to receive the digital product immediately. In agreeing to receive the product immediately, you will lose your right to cancel and your right to change your mind. Your other statutory rights to a refund are not impacted.

If you purchase a digital product (such as a framework, template, or download):

• Your 14-day cancellation right ends once:

Once a digital product has been accessed or downloaded, no refunds will be provided.

The Service Provider will provide the services as set out in the Agreement with reasonable care and skill, within a reasonable time and for a reasonable fee, as agreed with the Parties.

If the Client considers that the services have not been provided in accordance with the provisions of the Agreement, they are entitled to request a refund. All refund requests should be made promptly and sent via email to info@garek10.com.

If you are purchasing as a business, the cooling-off rights under consumer law do not apply.

Refunds and cancellations are governed by the terms below and any specific agreement or proposal issued to you.

• Deposits are non-refundable unless otherwise agreed in writing.

• Deposits secure time, planning, and preparation work.

Where a deposit is required to secure a project or booking:

If a client cancels a confirmed project:

• More than 14 days before start date:
  Any payments beyond the deposit will be refunded.

• 7–14 days before start date:
  Up to 50% of the total project fee may be retained.

• Less than 7 days before start date:
  Up to 100% of the project fee may be retained.

Specific cancellation terms may be stated in your Agreement, proposal or contract.

If a project is cancelled after work has begun:

• The client must pay for all work completed up to the cancellation date.

• Any unused portion of prepaid fees may be refunded at Garek 10’s discretion.

• More than 14 days before the event: full refund.

• 7–14 days before the event: 50% refund.

• Less than 7 days before the event: no refund.

You may transfer your place to another attendee at no extra cost if you notify us before the event.

If we need to cancel or reschedule:

• You will be offered a full refund, or

• The option to transfer to a new date.

At the point of purchase, you are confirming your express consent to receive the digital product, eg frameworks, templates or downloads immediately. In agreeing to receive the product immediately, you will lose your right to cancel and your right to change your mind. Your other statutory rights to a refund are not impacted.

Unless required by law:

• All digital products are non-refundable once accessed or downloaded.

• If you experience technical issues, we will provide reasonable support to resolve the problem.

Any products which have been customised or printed on demand, eg printed copies of the Garek 10 Standard or Framework, once you have made your purchase, you will not be entitled to a refund if you change your mind. Your other statutory rights to a refund remain available. Should you consider that you do have grounds for a refund or you have any other questions in respect of your order, please email info@garek10.com.

To cancel a purchase or request a refund, contact:

Email: info@garek10.com
Business name: Garek 10

Please include:

• Your name

• Purchase details

• Date of order

• Reason for cancellation (optional)

Where a refund is approved:

• Refunds will be issued to the original payment method.

• Please allow 10 working days for the refund to appear, depending on your bank or payment provider.

Nothing in this policy affects your legal rights under UK consumer protection law.